Newsletter July 2022

Change with Confidence

Tim, Phil and Mel

Cultures are built upon shared definitions that shape our perceptions of what’s “good” or “bad.” In times of hyper-change, agreeing on definitions is a pragmatic and effective way of being “good” and moving forward together.

– Phil, Mel and Tim

Road Cleaner

I’ll come to your
emotional rescue

Changing people’s behaviour is one of the biggest challenges of change management. Here are some lessons from the New York Department of Sanitation on how to inspire new thinking and actions through clear, relatable and memorable messaging.

– Phil

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work life

How soon
we forget …

Getting back to the office or rejoining the office environment can be a little daunting. Many workers are struggling to leave behind their pandemic-developed work-from-home habits that have no place in the office setting. It’s time for some unlearning and relearning and to make old ways of working the new ways of working once again.

– Tim

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Sarnians in tank tops

It doesn’t
really matter

Before March of 2020, I had a pretty impressive shoe collection. I also had makeup that wasn’t expired. Things that were important then mean a lot less today. It took a pandemic to teach many of us that it’s the product or service we deliver that makes the difference, not what we’re wearing while we’re doing the work. But still the politicians (and business leaders) debate…

– Mel

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Pronouns

Training sailors
on proper
gender pronouns

The Navy is training sailors on the use of gender pronouns, using inclusive language and creating safe spaces. One of the videos, hosted by Jony Rozon and Conchy Vasquez, reiterates that “Using someone’s pronouns is a simple way to affirm someone’s identity…” and that “It is a symbol of acceptance and respect.”

– Tim

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Zoom Dog

Gone
to the
dogs

Are you one of the droves who’ve returned to the office after two plus years of remote work, only to participate in remote meetings from the “comfort” of your isolated cubicle? Are these just the dog days of summer or is this the future of work? Whatever it is, you’ll likely encounter a few of these on your next call; or maybe you’re one of them?

– Mel

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BMW Worker

It’s a
matter
of trust

We can learn a lot from mistakes. Here is a “what were they thinking” lesson from BMW on making changes that destroy your stakeholders’ trust. The questions to ask before a radical change will benefit all organizations. They could save you damage.

– Phil

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