Newsletter June 2017

Change with Confidence

Being an effective change agent means being an effective communicator. This month’s selections make a compelling case that mastery in listening and transmitting are equally important.

– Tim, Phil and Mel

Communication
is your
business

When you leave it to others to tell your story, they write their own narrative, which probably doesn’t match yours. Isn’t your perspective the most important to share?

– Mel
Read Article>>

Leader

Authentic leadership
makes business
sense

Authenticity is frequently thought of as a great leadership trait. This article presents 4 key habits of authentic leaders.  The one we often see missing is “balanced processing,” which is the ability to listen with an open mind when you have a different opinion.

– Tim
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Designing
your transit
experience

Improving “customer experience” has become a priority for businesses (and government agencies) seeking advantage through service delivery. Here is an excellent example of how to put the consumer in the driver’s seat of designing their experience.

– Phil
Watch Video>>

Let’s call it
a movement

Enabling successful corporate culture change requires a holistic all-in approach with ongoing leadership support.  Many leaders see culture change as a project with a beginning and an end. To become part of a company’s DNA, culture change needs to be a movement.

– Tim
Read Article>>

Giving advice
is overrated

If I were you, I would listen more and give advice less when someone needs support through change. Then again, this article makes a compelling case for me to listen more and give advice less, right?

– Phil
Read Article>>

Shut up
and work

Remember that kid in high school who always lamented they “definitely failed that test,” only to get the highest mark in the class? Don’t be that annoying little naysayer. Free yourself from judgement so you can focus on what’s really valuable: doing your very best work.

– Mel
Read Article>>

 

 

 

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