Google’s new
AI Mode set to
disrupt the internet 

Googling something may look and feel very different soon as Google’s new “AI Mode” is set to replace traditional click-through search with more conversational AI-driven answers. This could be a big change for Googlers, content publishers, as well as organizations trying to have their materials found on search and may cause big challenges.

– Tim

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You’re
my favourite
mistake

Are you good at what you do? If you are, chances are you made a lot of mistakes on your way to perfection. Brillance never happens in a straight line. That’s what makes it so freaking awesome.

– Mel

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I’m
not
doing that

Dyson is known for understanding customer needs. Here is an example of when they didn’t, which offers a valuable lesson for change initiatives: there is a high likelihood that people will not adopt new ways of working if they don’t feel comfortable and confident doing so. Detailing how their work will change, gaining early feedback on their concerns, and allowing them to dry-run their post-launch days will help avoid the realities Dyson had to face.

– Phil

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I’m on vacation
and you’re not!

Regular readers will know I don’t suffer fools, and I’m a strong proponent of honesty. For example, when I learned that one of my clients called vacations “PTO” (personal time off) I nearly barfed. And now, even more are calling vacations PTO, so I’ve moved on to simply rolling my eyes. Heading off on VACATION this summer? Why not just say so? Maybe with a little sass too, if that’s your thing.

– Mel

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Strategy
or execution?

A boss once told me that a comprehensive strategy was the key to winning in the marketplace. Another believed victory was gained through execution excellence.

Seth Godin posits that success requires an effective strategy, executed well, and his 2×2 matrix makes a convincing case. Your challenge is to align the strategy and execution teams on their co-dependence. If not, they may prioritize their tasks over outcomes.

– Phil

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Employees
resisting AI

CEOs are reporting that many employees are resistant, and some even hostile to AI in the workplace. Like any other significant new digital ways of working, this should not come as a surprise. Without effective change management strategies and plans, many AI transformations risk failure due to mistrust, lack of engagement and involvement.

– Tim

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