Newsletter March 2026

Sharing Change with Confidence

There was a time when saying you were a “lifetime learner” was an excellent answer to the interview question, “Tell me about yourself.” In our complex, hyper-change reality, it’s table stakes. These resources may help you answer the interview follow-up question, “What does that mean to you?”

– Phil, Mel and Tim

Sophie Charpentier

Phoenix pay system
– have they learned
anything?

A decade after its launch, Canada’s Phoenix pay system remains one of the country’s most costly government IT transformational failures. Despite billions spent to fix the system and teams dedicated to clearing cases, a significant backlog and lingering financial hardship for workers remain. I am not sure any lessons have been learned, as they still think it was an IT failure.

– Tim

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The spy
who changed
me

Did you want to be a spy when you were a kid? Me, too. The role requires more skills than we see on screen. Perhaps the most important is understanding and reading human behaviour. It leads to the best outcomes, especially in emotion-triggering situations like high-stakes change. Mike Mears, former CIA Operations Officer, shares how soft issues — motivations, fears, values, and relationships — are central to successful change.

– Phil

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Everything
new is old
again

Those of us who’ve been around the block once or twice have a few tricks of the trade up our sleeves we might guard like the Colonel’s secret recipe. Guess what, nobody’s looking for them. Welcome to the AI revolution. Are you ready?

– Mel

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All the works
a stage

It is easy to diagnose a performance gap as “a training issue.” The remedy is easy: create a learning program to address the knowledge and skills gaps, hold the session, evaluate the experience and move on. Our work environments are more complex than one-dimensional solutions. Julie Winkle suggests that a better solve is to build team resilience through rehearsing likely scenarios. Like actors, musicians and athletes, we perform (and develop abilities) best with practice.

– Phil

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It's Taylor Swift

Busywork is
the new black

If you’re a stress meister you might benefit from a strategy to shut the associated chatter down. If the number one pop star in the world can turn it off, so can you.

– Mel

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AI Reads your Brain!

Can AI know what
you are thinking?

Advances in AI and brain-imaging are beginning to translate patterns of brain activity into descriptive text, effectively allowing systems to infer what a person is seeing or thinking. While the technology could transform healthcare, it also introduces questions about privacy, consent, and how organizations govern sensitive cognitive data.

–  Tim

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