Say what
you mean

Clear communication is required to get your message across in a way that builds trust and action. Email conventions can conflict with these objectives and defaulting to common phrases can lead to being ignored, or worse, doubting our intentions.

Mondelez’s Sour Patch Corporate Lingo Translator is hilarious. Like most humour, we laugh at truths. Give it a try, and see which phrases make you laugh the hardest and learn the most about communication.

– Phil

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The Terminator
foretold our AI fears

The 1984 film The Terminator eerily predicted today’s anxieties about AI and automation. As AI continues to evolve, organizations must navigate these fears and address concerns around control, job displacement, and the ethical use of technology. In the realm of change management, leaders must ensure that AI adoption is guided by transparent communication, empathy, and a focus on human-centred transformation.

– Tim

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Always messing
with success

Here’s something provocative in a change management newsletter – maybe we’re changing too much. Has the age of social media or the draw (fear?) of advancements like AI rendered us addicted to change at the expense of all the good that can come from just staying true to what has made us successful so far?

– Mel

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AI is the CFO’s
new best friend
in transformation

AI is revolutionizing many industries, including the financial services industry, but successful transformation requires more than just technology—it demands strong change management. Leaders must focus on aligning teams, addressing resistance, and ensuring seamless integration. By empowering employees with new skills and fostering a culture of innovation, organizations can unlock AI’s greater potential to drive sustainable change.

– Tim

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Like chalk
and
cheese

Back in our organizational development days, Phil and I led many workshops where we took learnings from completely unrelated industries to provoke new ways of thinking in our own. I was reminded of this while reading this completely unrelated article about cheese and pharmaceuticals. Huh? Yeah, think about it…

– Mel

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Some like it hot and
some sweat when
the heat is on

Managing expectations is an important change management strategy because they modify our perceptions of reality. Dr. F. Perry Wilson shares a study that uses hot sauce to demonstrate self-fulfilling prophecies depending on whether the expectations are positive or negative. This research implies that adoption strategies – including communicating a positive vision of the future and the ways of working that aren’t changing – are powerful resistance mitigators for those who anticipate the heat of transformation.

– Phil

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