Newsletter October 2025

Sharing Change with Confidence

Tim, Phil and Mel

Each of us is on our own path when it comes to navigating the realities of working in an ever-changing world. Take what works for you, leave the rest for others

– Phil, Mel and Tim

Save a day of work a week – sign me up

MasterClass CEO David Rogier is leveraging an AI stack of automation tools to help leaders take back an entire workday each week by removing routine tasks and allowing more time for them to focus on strategic work. This is a big shift and a signal of how executive roles will continue to evolve with AI. For change leaders, it underscores the importance of redesigning roles, processes, and expectations around AI-informed decision-making.

– Tim

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Blue Sky Thinking!

Not everything is a leadership moment

I used to think there was value in quietly going about one’s business and just getting it done. Now, I actually believe it.

– Mel

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Labubu

Here today,
gone later today

The short-lived Labubu doll craze acts as a metaphor for today’s business management trends. The half-life of productivity concepts is shortening from 15 years for Total Quality Management (TQM) to 1 year for Digital Twin of the Customer (DoTC)—yes, I, too, missed this one. The next time someone recommends the latest methodology, you might want to ask, “Is this Labubu or LEGO?”

– Phil

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Beatles

There’s no “I”
in Beatles

It’s true that individually some people are stars. It’s also true that well-balanced teams are often better. Need proof? Name a dozen Beatles songs. Now, do the same for John, George, and Ringo as individual artists. Yeah, yeah, yeah, enough about Paul, see my first point.

– Mel

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Scientists

When rewards motivate the wrong behaviour

Rewards are intended to motivate behaviours that achieve results. A problem occurs when the behaviours have negative consequences. Scientific researchers face this dilemma. Those who declare their findings first get published in the best journals, receive more citations, and earn more money for their university. Being first can require rushed work and low-quality results. If you have a behaviour problem, a good place to start is your rewards and the behaviours they motivate.

– Phil

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woman in front of screen projection

I’m represented
by ChatGPT

One of my biggest frustrations with lawyers is that they seem to be trained to only answer the questions you ask, withholding important information until you ask for it, adding time and cost. AI answers your question and poses new ones without charging you for each response. Barring hallucinations, it’s no surprise that tools like ChatGPT are empowering individuals to research, prepare, and argue their own cases without a lawyer, making AI their preferred counsel for many.

– Tim

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