Emotional
intelligence:
The leadership
superpower!Effective leadership isn’t just about making decisions—it’s about understanding people’s emotions. One of the most effective ways to sharpen emotional intelligence (EQ) is by actively listening and adapting to feedback and sentiment rather than managing from a distance. Leaders who master EQ don’t just drive change—they inspire trust, engagement, and long-term growth within their teams.

– Tim

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Permanently
impermanent
 
 

There are many valid reasons for digitizing our stuff – increasing access, saving space – and some good ones for slowing our roll, like the environmental costs of keeping all that data cool. But have you ever considered the problem of link rot? Me neither. It’s real and just reinforces my decision to reinvest in my vinyl collection after all these years. Like I needed an excuse…

– Mel

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There is
more than
one way
to eat fruit

There are many change lessons in this 1.5-minute Instagram reel on “The correct way to eat fruit.” My top three are:

• Beware anyone that claims their way is the only way.
• The best way depends on your goals.
• Executing someone else’s strategy requires their capabilities.

– Phil

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Heart
of
gold

Sometimes the Cure 😉 we put in place to fix a problem is worse than the disease. Isn’t it nice when we see the error of our way and change again, just like that?

– Mel

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Change hurts.
Change hurts more
with uncertainty

I led a workshop on change resilience recently. I shared that managing the unknown is the most difficult challenge to overcome during change. I didn’t know it was the most painful, as this research suggests. Making the hurt stop is another reason to take action based on the information you have.

– Phil

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AI adoption needs
effective change
management 

AI isn’t just about technology; it’s about people and new ways of working. As Operation HOPE’s CEO highlights, failing to bring people along in the AI journey creates fear, resistance, and potential backlash. Successful AI adoption requires clear and integrated change and technology plans, transparency, and upskilling, ensuring employees see AI as an empowering tool rather than a threat.

– Tim

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